Cancellations, returns and refunds
All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods/or should have collected your goods, as long as all goods are as received ie not opened and non eaten.
To meet the cancellation deadline, please notify us via email about cancelling the order before the cancellation period has expired.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
You will not have any right to cancel an order for the supply of any of the following goods:
(a) the supply of goods that are made to the customer’s specification (ie a Pick your Own Mix, a Jar etc), or are personalised and/or has a label, Sweet cones, Wedding favours etc.
In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) combine goods with other goods after delivery so that they become inseparable.
(c) book a collection and don’t turn up to collect within 1 month.
(d) don’t receive an order due to not answering the door/not being home.
We reserve the right to cancel any order for any reason at our sole discretion. This may include, but is not limited to, circumstances where the product is no longer available, there is an error in the price or product description, or if we suspect fraudulent activity. In the event of a cancellation, we will notify you and provide a full refund for any amounts paid.
